The Regulation and Quality Improvement Authority (RQIA) findings published

Lakeland Community Care are delighted to have received a outstanding report from the governing body RQIA.

The office underwent an unannounced inspection on Tuesday 11th May 2021 by the care inspector.

This inspection focused on recruitment, Northern Ireland Social Care Council (NISCC) registrations, adult safeguarding, notifications, complaints, whistleblowing, Deprivation of Liberty safeguards (DoL’s) including money and valuables, restrictive practice, monthly quality monitoring and Covid-19 guidance.

Good practice was identified in relation to recruitment and appropriate checks being undertaken before staff were supplied to service user’s homes. There were good governance and management oversight systems in place. Good practice was also found in relation to system in place of disseminating Covid-19 related information to staff.

Brief summary of comments by our staff, service users and relatives:

“They always treat me with dignity and respect.”

“The staff are brilliant.”

“Brilliant company to work for.”

Based on the inspection findings and discussions held RQIA are satisfied that this service is providing safe and effective care in a caring and compassionate manner; and that the service is well led by the manager/management team.

This inspection resulted in no areas for improvement being identified. Findings of the inspection were discussed with Mr Patrick McGurn, Registered Manager, as part of the inspection process and can be found in the main body of the report.

Full report can be found here:

https://www.rqia.org.uk/RQIA/media/CareServices/10914_Lakeland_Care_11052021.pdf