Policies

Lakeland Community Care have an extensive range of policies in place as part of our commitment to quality care. These are updated and reviewed on a regular basis.

Full list of policies and procedures are as follows:

  • Absence of manager

  • Access to records

  • Accidents-preventing ,reporting, recording and notification

  • Accounting and financial control arrangements

  • Alcohol in the day centre setting

  • Risk management

  • Assessment of risk in the day centre setting

  • Communication with carers and representatives

  • Complaints

  • Confidentiality

  • Consent

  • Continence promotion

  • COSHH

  • Dealing with death and dying

  • Decontamination of reusable medical devices

  • Discharge arrangements for service users

  • Disposal of clinical waste

  • Equality diversity

  • Fire precautions

  • First aid

  • Gifts to staff and donations to the setting

  • Infection prevention and control

  • Inspection of the day care setting

  • Insurance arrangements

  • Introduction to the day care setting

  • Involvement of service users in the running of the day care setting

  • Laundry services

  • Listening and responding to service user’s views

  • Maintenances of equipment ,plant, premises and grounds

  • Maintenance of vehicles

  • Management of keys

  • Management of medicines , including administering or assisting with medication

  • Management of records

  • Managing aggression and challenging behaviours

  • Menu planning

  • Missing items

  • Missing service users

  • Moving and handling

  • Occupational health arrangements

  • Operational policy

  • Outings for service users

  • Personal lockers for service users

  • Promotion of service user’s health and well-being

  • Quality improvement

  • Record of all accounts relating to the day care setting

  • Recording and reporting care practices

  • Referral arrangements

  • Reporting adverse incidents

  • Responding to service user’s behaviours

  • Safeguarding vulnerable adults

  • Safe and healthy working practices

  • Safe handling of food

  • Safeguard and protecting service user’s money and valuables

  • Security of the day care setting

  • Service user’s health care arrangements

  • Service user’s involvement in activities and events

  • Service user agreement

  • Service user guide

  • Service users meetings and forms

  • Service users personal relationships

  • Skincare

  • Smoking

  • Staff clothing

  • Staff discipline

  • Staff grievance

  • Staff induction

  • Staff meeting

  • Staff records

  • Staff recruitment

  • Staff supervision

  • Staff training and developments

  • Staffing arrangements

  • Takeaway foods

  • Transport for service users, provision and use

  • Untoward incidents

  • Use of agency staff

  • Visitor’s

  • Volunteers

  • Whistle blowing

  • Responding to service user behaviour, restraint and seclusion

  • Data protection

  • Activity planning and reviewing

  • On call

  • Mobile phone

  • Social Media Policy

  • Safeguarding child policy

  • Diversity

  • Equal opportunities

  • Safe systems at work

  • Annual leave

  • Mental capacity policy

  • Financial rules

  • Anti bribery

  • Choking

  • Opt out

If you would like to request a copy of any of our policies, please contact Lakeland Community Care at mail@lakelandcare.org or call 028 6638 6934.